Trust is the entire product
You're not just booking a service — you're letting someone into your home to look after a parent, a spouse, or yourself at a vulnerable moment. Every part of how we work is built around that.
Why Isayu exists
Most families looking for a nurse or caretaker do it once — usually in a hurry, after a hospital discharge or a difficult diagnosis. There's rarely time to individually vet someone, and word-of-mouth referrals aren't always available or reliable.
Isayu exists to remove that uncertainty: a single point of contact, a caregiver who has actually been checked, and a coordinator who stays reachable for as long as the care continues.
Who we work with
Families arranging care for elderly parents from another city, patients recovering after surgery, people managing a long-term condition like diabetes or Parkinson's, and new parents who need extra hands at home in the first weeks.
Right now we're focused entirely on getting this right in Mumbai — a smaller, closely-coordinated team rather than spreading thin across cities on day one.
How a caregiver gets onboarded
No one is placed with a family until they've been through all four stages.
Application & ID verification
Government ID, address proof and past employment references are checked before anything else.
Background check
Police verification and reference calls with previous employers or training institutes.
Skills assessment
A hands-on evaluation against the qualification claimed — nursing degree, GNM/ANM certificate, or caregiving training.
Orientation & ongoing supervision
Briefing on Isayu's protocols, followed by periodic check-ins from a coordinator through every placement.
What we commit to every family
Verified identity, every time
The caregiver who arrives is the one whose profile and ID you were shown in advance.
A written care plan
Scope, timing and cost are agreed before the first visit — changes go through the coordinator, not verbally on the day.
A coordinator, not a call centre
One point of contact who knows the case, reachable if the plan needs to change.
Replacement if it's not a fit
If a caregiver isn't the right match for the patient, we replace them rather than asking you to make it work.
A running care log
Vitals, medication and daily notes shared with the family, so distance doesn't mean being out of the loop.
Emergency escalation
A clear protocol for what happens if the patient's condition changes suddenly, agreed with the family up front.
Questions about how verification works?
Ask a coordinator directly, or read the frequently asked questions on the contact page.